What happens if contract phone breaks

Compare Deals. Try Warranty First Our first question is whether or not you have an extended warranty? Other Simple Options Also — did you take out any insurance?

Your Legal Options If those above prove fruitless you might be able to go down the legal route. Posted by:. Brandon Ackroyd In house mobile phone expert at TigerMobiles. Purdy says an increasing issue in repairing phones is the cost of parts. One way manufacturers are increasingly pushing people out of repairs is by making the parts prohibitively expensive. This is an indirect method of putting a stop to third party repair.

Sites like iFixit have manuals and video walkthroughs on how to repair phones, and you can order kits to fix phones online, as well as parts. An increasing issue facing repairers is not having access to the software Apple uses for repairs in iPhones, which means when a part is replaced it can limit the features, or throw up warnings.

As Guardian Australia reported earlier this month , the ability for people to repair their own devices, or to find a third-party repairer who can repair it at a price below that offered by the phone manufacturers is slowly diminishing as newer phones become harder to take apart, and parts will only work when installed by authorised repairers.

Apple, in particular, has begun using serialised parts which, when replaced by third party repairers, will send warnings to users about unofficial replacement parts when switched back on. Only authorised repairers with special diagnostic tools provided by Apple can fix it.

Walker says Apple has not commissioned any new independent repairers in Australia in the last five years. The manufacturer must do whatever it says it will do in the guarantee. Every mobile phone provider must belong to one of two telecoms dispute resolution schemes - Cisas or the Communications Ombudsman Services.

So if you have exhausted your provider's internal complaints procedure you can escalate your complaint here. Have your say. Brief cases: faulty mobile phone. If your phone develops a fault, you do have rights - so you shouldn't be cut off for long. Our guide can help you get phone faults dealt with. W Which? Editorial team. Mobile phone contracts If your phone forms part of your mobile phone contract, your claim would be against your mobile phone service provider and you may be entitled to a free repair or replacement as part of your contract.

We strongly recommend that you do this:. Skip to main content Skip to search. No results found but hit enter for the most relevant articles. What should I do if I have a problem with my device? In this article. What should I do if my device is faulty? Unsure what has caused the device fault?

Manufacturer warranty If, at the end of the diagnostics, we cannot resolve your fault you will be given instructions on how you can have your device repaired under warranty. If you're unable to find it:. Extra benefits If you are unsure what insurance product you have, visit your My EE account to check your confirmation of insurance cover, view your policy information, terms and conditions, and your Airtime Plan bill.

Full Cover and Damage Cover with AppleCare Services Should your device break down once the manufacturer warranty has expired, you will be covered under your insurance for the life of your policy.

What should I do if my device is damaged? If you don't have insurance, you can get your device repaired with EE for a fee. What should I do if my device is lost or stolen? If you do find it, you can reactivate it again.